FAQ

FAQ

Need to update your details?

Remember to let us know when something changes –

  • Address or other contact details
  • Name
  • Beneficiaries
  • Investment Option
  • Insurance Cover

Changes can be advised online through Member Access or by calling Member Care. However, if you wish to change your name, insurance cover or beneficiaries, you will also need to complete a Membership Changes.


Need to gain or increase your insurance cover?

You will need to complete an Insurance Change form as well as a Personal Health Statement. Contact us for more information or download our Insurance Guide.


What sort of returns do members receive?

We are a profit-for-member industry fund hence all profits are returned to members along with their investment returns.


Can I make voluntary payments?

Yes. By cheque, Bpay or EFT. Your personal Bpay and EFT details can be found online in MemberAccess, under "Payment Options" in the "Member" tab. If you require any assistance, please contact us.

A hard copy Member Contribution Form is available for cheque contribution payments.


When does the Government pay the Co-Contribution?

Usually from December onwards, for the preceding financial year.


Can I change my investment choice?

Yes, anytime. Your request must be in writing. Fill out the Member Investment Choice form or by accessing your account online. If your request is made by close of business on a Wednesday it will be effective the following Friday.


Is there a fee for changing my investment choice?

No


How often do the statements come out and when?

Once a year. Usually issued between the end of September and the end of November.


When can I claim my super?

Generally it is dependent on your date of birth.
Before 1 July 1960 – when you turn 55
1/7/60 to 30/6/61 – when you turn 56
1/7/61 to 30/6/62 – when you turn 57
1/7/62 to 30/6/63 – when you turn 58
1/7/63 to 30/6/64 – when you turn 59
After 30 June 1964 – when you turn 60

There may be other options available to you. Contact us or visit the Australian Taxation Office website.





Please note that the information contained on this website is a summary and general in nature. It does not take into account any personal objectives, financial situation or specific needs of individual members. We strongly recommend that you refer to our Product Disclosure Statement (PDS) for the full terms and conditions, and obtain professional financial advice to determine the appropriateness of the information, taking into account your own personal circumstances.