Our Policies

Our Policies

Christian Super’s commitment to stewardship extends to a responsibility for our members as well as to the preservation of ethics in our investments. As such, to protect both your membership and the sustainability of your superannuation, Christian Super has developed the following policies:

Christian Super’s Ethical Investment Positions can be found here.

 

Cooling off period

Christian Super has a cooling off period for new members who are not satisfied with the Christian Super product they have received. If you joined Christian Super through your employer, you have a 14 day cooling off period. If you make your own application to Christian Super, you may notify the Trustee within 14 days of receiving confirmation of your membership that you wish to cancel. No exit fee is charged on cancellation.

Notice of cancellation must be in writing, with details of the superannuation vehicle to which payment is to be made. The amount of payment will be adjusted for investment earnings (gains/losses) while the money has been with Christian Super.

 

Dispute resolution

If you (or your beneficiaries) wish to make a Formal Complaint about the operations or management of the Fund or about a decision of the Trustee, contact the Fund’s complaints department within 28 days of becoming aware of the situation.

Where a member lodges a Complaint in written form (whether by post, fax or email)

  • Within 5 working days, the Fund will contact the Complainant to acknowledge receipt of the Complaint and request any additional information.
  • The Complaints Manager will try to resolve the Complaint within 14 working days of receipt of the Complaint.

The Complaints Manager must refer the Complaint to the Trustee if requested to do so by the Complainant, or if the Complaints Manager is unable to resolve the Complaint within 60 days of receipt.

The Complaints Manager may request the Complainant to provide written evidence or submit to medical examination in connection with the Complaint. The Complainant shall comply with the Complaints Manager’s request within 14 days or such further period as agreed.

If the Complaint is referred to the Trustee, the Trustee will deal with your Complaint as quickly as possible and must give you a written response within 90 days of the date your Complaint was received.

If the matter is not resolved to your satisfaction by the Trustee, you may contact the Superannuation Complaints Tribunal (SCT). The SCT is an independent body established by the Commonwealth Government to deal with certain types of complaints relating to superannuation.