Complaints Handling

If you wish to make a complaint about the operations or management of the Fund or about a decision of the Trustee, you can contact us at 1300 360 907, or PO Box 3035, Rhodes NSW 2138 Australia.

In accordance with Christian Super’s Complaints Handling Policy, the Trustee will contact you within 1 business day to acknowledge receipt of the complaint and request any additional information. The Trustee will seek to resolve the complaint within 5 business days of receipt of the complaint, or 45 calendar days with a detailed written response. Where the complaint relates to a death benefit distribution, the time frame may need to be extended and the Trustee will seek to resolve the compliant within 90 calendar days with a formal response.

If the matter is not resolved to your satisfaction by the Trustee, you may contact the Australian Financial Complaints Authority (AFCA). AFCA is a free, fair and independent body established to deal with complaints from consumers in the financial system.

Australian Financial Complaints Authority (AFCA)