If you wish to make a complaint about the operations or management of the Fund or about a decision of the Trustee, you can contact us at 1300 360 907, firstname.lastname@example.org or PO Box 3035, Rhodes NSW 2138 Australia.
In accordance with Christian Super’s Complaints Handling Policy, the Trustee will contact you within 1 business day to acknowledge receipt of the complaint and request any additional information. The Trustee will seek to resolve the complaint within 5 business days of receipt of the complaint, or 45 calendar days with a detailed written response. Where the complaint relates to a death benefit distribution, the time frame may need to be extended and the Trustee will seek to resolve the compliant within 90 calendar days with a formal response.
If the matter is not resolved to your satisfaction by the Trustee, you may contact the Australian Financial Complaints Authority (AFCA). AFCA is a free, fair and independent body established to deal with complaints from consumers in the financial system.
Australian Financial Complaints Authority (AFCA)