Multi-Factor Authentication FAQs – For Employers

On Saturday the 14th of August 2021, we are turning on Multi-Factor Authentication (MFA) for your online EmployerAccess account. We’ve created a list of frequently asked questions to help you prepare for this change.


What is MFA?

MFA is a process that requires an individual to provide additional information before they can log in to certain websites or apps. It provides an additional layer of security to help protect people from any unauthorised login attempts to their account.


Why are we turning on MFA?

In this case EmployerAccess is being targeted to comply with the ATO’s operational framework for Digital Service Providers and is a legislative requirement.


How do I register for MFA?

You will be prompted to register when you log in to EmployerAccess.


How can I download the application to my device?

You have the option to use Okta Verify or Google Authenticator as your second layer of authentication. Android users can visit the Google Play Store, and Apple users can visit Apple App Store to download and install the desired application.


What if I do not have a device to download the application?

If you do not have a work-dedicated device to install the app, you will need to use a personal device such as a smart phone or tablet to download the application.


What if I don’t have a mobile number?

You can still access your online account if you register for the Google Authenticator option. You do not need to have a mobile number to use the Google Authenticator app.


The barcode will not scan for Okta Verify?

If you are unable to scan the barcode select ‘Can’t Scan?’. You will be presented three options to link your device:

  1. Send activation link via SMS – Select the country the mobile number is attached to, enter the mobile number and press send. Click on the link sent via SMS and follow the prompts via Okta Verify app to enrol.
  2. Send activation link via email – An email will be sent to your registered email. Open the email on your device and click the link ‘Activate Okta Verify Push’ to enrol.
  3. Setup manually without push notification – Open Okta Verify on your device and select the “+” button in the top right corner of the application. Within ‘Choose account type’ select Other followed by Enter Key Manually. In the Account name field enter your email address followed by the Secret Key into the Key field. Select ‘Add Account’ to enrol.


The barcode will not scan for Google Authenticator?

If you are unable to scan the barcode select ‘Can’t Scan?’ on the Google Authenticator app. Select ‘Enter a setup key’, enter your email address in ‘Account Name’, and the Secret Key presented in the login page into ‘Your key’. Please change ‘Type of key’ to’ Time based’ and select ‘Add’ to enrol.


The 6-digit verification code is not working?

The verification code must be entered within the designated time limit. This will be indicated with a teal bar at the top of the screen in Okta Verify, or a blue circle in Google Authenticator. If this is still not working, please refer to ‘How do I reset my Multi-Factor Authenticator?’


How do I reset my Multi-Factor Authentication?

In the top right corner of EmployerAccess, select ‘Settings’ followed by ‘Manage Multi-factor Authentication’, select ‘Reset’ and ‘Confirm’ to make this change. You will be automatically signed out of EmployerAccess and returned to the login page.


What can I do if MFA is not working?

If you are unable to log in with MFA, please attempt to reset your password via the log in page. If you are still unable to log in, please contact us for further assistance.


I am not receiving the registration emails when being set up for the first time?

If a new contact has been created in EmployerAccess and has not received an email to register to MFA, check that the correct email address has been registered. If the email is correct, check your Junk or Spam inbox and mail filter.


How do I set up additional users in Employer Access?

To create a new user in EmployerAccess, navigate to ‘My details’ followed by ‘Manage contacts’ and select ‘Add’. The new contact will receive an email to create a password and set up MFA.


Our primary user has left the business, how do I create a new user account?

You will need to contact us directly to request access to the employer account. Additional written verification may be required.


I manage multiple employer accounts, do I need to set up an MFA for each account?

The MFA is embedded to your individual email address, therefore if you have one login then you only need to set up MFA once. You will only need to set up MFA for each business if you have a separate email address for each employer account.


Do you still require assistance?

If you are still having trouble, please contact us and we will be able to assist.