Insurance in Superannuation Voluntary Code of Practice

(Updated May 2021)

Christian Super has confirmed its intention to adopt the Insurance in Superannuation Voluntary Code of Practice (the Code), which reflects our long-standing commitment to:

  1. be transparent, honest, and timely in the way we communicate with our members about their insurances; and
  2. offer appropriate and affordable insurances to our members.

Following consultation, the Code owners have agreed to delay the commencement of the Code until 1 January 2022 to allow time for the Code to be implemented well alongside the changing regulatory landscape.

We remain committed to meeting this commencement date and have updated our Transition Plan to reflect this change.
 

Our Transition Plan

Code Section Status
Section 4: Appropriate and affordable cover In progress, to be implemented by 1 January 2022
Section 5: Helping members to make informed decisions In progress, to be implemented by 1 January 2022
Section 6: Supporting vulnerable consumers In progress, to be implemented by 1 January 2022
Section 7: Handling claims In progress, to be implemented by 1 January 2022
Section 8: Premium adjustments In progress, to be implemented by 1 January 2022
Section 9: Promoting our Insurance Cover In progress, to be implemented by 1 January 2022
Section 10: Changes to Cover In progress, to be implemented by 1 January 2022
Section 11: Refunds In progress, to be implemented by 1 January 2022
Section 12: Staff and service providers In progress, to be implemented by 1 January 2022
Section 13: Making enquiries and complaints In progress, to be implemented by 1 January 2022
Section 14: Promoting, monitoring and reporting on the Code To be implemented by 1 January 2023

 

Our Insurance Cover

Christian Super provides most members with a default level of insurance cover, but members can alter their insurances or opt-out at any time. We have intentionally selected an insurance product that is relevant and tailored to the needs of our members and will continue to work with our insurance provider to improve our offering and the experience our members have when considering insurances or making a claim.

 

Need Help?

Our in-house Member Care Team provides outstanding support for members who need to make insurance claims or would like to change their level of cover. It’s a good idea to consider if your insurances are still appropriate whenever your circumstances change. If you have any insurance related questions, our Member Care Team are always happy to help, click here to get in contact with them.