Your 2021 Annual Member Statement is coming!

Your Annual Member Statement is an important document that is sent to you every year. It is a piece of communication that outlines information about your account and how it has performed over the previous financial year.

In your statement you will see information such as:

  • Investment returns
  • Fees and charges
  • Investment options
  • Insurance benefits
  • Transaction history
  • Your beneficiaries
  • And much more!


When will you receive your statement?

Most members should receive their annual statements from mid-September. Our Pension members will receive their Annual Member Statements from early September. Annual Member Statements will come via either email or print.


View your statement online

If you’ve provided us with your email address, we’ll send you an email to let you know when your Annual Member Statement is ready to access. Once it’s available simply:

  1. Login into MemberAccess or the Christian Super app, click on ‘Messages’, and ‘Correspondence’. If you don’t have an online account yet, you can register for online access and download the Christian Super app in just a few minutes.
  2. Download a PDF copy of your statement.

If you’d prefer to receive your future Annual Member Statements and other important documents by print, you can change your preferences at any time via MemberAccess or by contacting us.


What to look for in your Annual Member Statement

Are your details up to date?

Keeping your Christian Super account details up to date ensures that you do not miss out on communications about any changes or updates to your account. You can update your details via MemberAccess or by contacting us.

Are your beneficiaries up to date?

To ensure we know what you’d like to happen to your super savings after you die, it is important to nominate a beneficiary. You can update your non-binding beneficiary via MemberAccess or by contacting us. You can also provide a binding beneficiary nomination by completing our Binding Beneficiary Nomination Form.

Do you have the right level of insurance cover and are you paying the appropriate premiums?

Holding your insurance within super is an extremely cost-effective way to protect you and your family. Please check whether you are comfortable with your level of insurance cover. Additionally, your occupation code affects the premiums you pay, so please make sure your occupation code is up to date and reflects your current type of employment.

Is your investment option right for your season of life?

Each investment option can relate to a specific season of life, so even if you know very little about investing, it’s easy to get an indication of the ones that may be suitable for you. Please refer to our Investment Guide for more information or contact us for advice.

Has your employer(s) paid contributions to your account?

This is a good time to check that all your contributions have been recorded accurately on your account. If you notice any discrepancies, you should speak with your employer and contact us for more information.

Should you rollover or search for other super funds that you may have?

Combining your super accounts may help you boost your retirement savings and save both time and money. While some people may deliberately choose to have more than one super account, for most individuals paying multiple fees across different funds depletes your retirement savings unnecessarily. If you’d live to combine your other super into your Christian Super account, simply log in to MemberAccess and select ‘consolidate super’ or you can contact us for assistance.

To help with the process of rolling over your account, you’ll need to have your member number, the ABN and USI number of your other super fund handy.


Contributions FAQs

Why can’t I see my most recent contributions?

Annual Member Statements are as at 30 June 2021, therefore, any changes or contributions made after this date will not appear on your statement.

What if all my contributions are not listed?

All contributions should appear on your Annual Member Statement, however if we did not receive the money before 30 June 2021, it won’t appear. You should see contributions received after this date on your next statement or you can log in to MemberAccess to view them. If you are still unable to view employer contributions, please contact your employer.

What do I do if my employer hasn’t made my contributions?

Speak with your employer first. If you’re unable to resolve your unpaid super enquiry with them, visit the ATO website or call them on 13 10 20 for assistance in this process.


Insurance FAQs

Why do I have insurance on my account?

Most members automatically receive some insurance cover with their Christian Super account (age limits and other conditions apply).  We’re legally required to provide Death cover, Total & Permanent Disablement (TPD) cover and Income Protection (IP) cover on an opt-out basis. Automatic cover is designed to provide members or their dependants with a basic level of financial protection, if they can’t work due to injury or illness.

The insurance cover shown on my statement is no up to date?

Your Annual Member Statement shows your insurance as at 30 June 2021. Therefore, if your insurance cover was cancelled or you made changes after this date, this will not be reflected on your statement.

What is an occupational group/occupation code?

The type of work you do will determine your Occupational Group, which will make a difference to your premiums and your level of cover. Generally, the riskier your job, the more you pay for insurance. We offer three Occupational Groups (updated 1 November 2021)

Group 1

Professional white collar

Executives and senior professional workers who typically possess tertiary qualifications and hold a degree of authority for executive change.

E.g. lawyers, doctors, solicitors, accountants, headmasters, school business managers.

Group 2

White collar

Tertiary qualified community professionals, clerical or relevantly certified workers.

E.g. teachers, clergy, social workers, office workers, personal assistants.

Group 3

Blue collar

Skilled or trade-based workers and supervisors who are involved in light manual work in non-hazardous industries, or skilled/semi-skilled manual workers who are not exposed to high-risk accidents or health hazards.

E.g. nurses, shop assistants, bus drivers, jewellers, fully qualified tradespeople, computer technicians, gardeners, mechanics or store persons.

It is important that your Occupational Group accurately reflects your occupation. If you are classified in an incorrect Occupation Group, not only will your premiums be affected, but it may mean you are not properly covered if you need to make a claim.


Beneficiary FAQs

What is a beneficiary nomination?

A ‘beneficiary’ is a person you nominate to receive your superannuation benefits (death benefit) if you die.

What types of beneficiary nominations are available?

There are three options when nominating a beneficiary:

Binding nomination – A legally binding nomination that comes into effect from the date we accept it and expires three years from the date on your signed ‘Binding Beneficiary Nomination Form’.

Non-binding nomination – A nomination that is considered, however, is not legally binding. Ultimately we are legally responsible, and the relevant laws will prevail when making a decision.

Reversionary nomination – A nomination for pension products where the nominated person (generally a spouse) will automatically continue receiving your pension payments.



Our Member Care Team is here to help you with any questions you may have. Contact us here.