Your 2019 Annual Statement

Your 2019 Annual Statement is Coming

The annual statement is an important communication that Christian Super sends to active members outlining information about their accounts with us from the previous financial year. Generally, members should receive their annual statement by the end of September.

View your statement online

If you’ve provided us with your email address, you’ll receive an email to let you know when your annual statement is ready to access. Once it’s available, you can download a PDF copy of your statement by logging into MemberAccess or the Christian Super app. If you don’t have an online account yet, you can register for online access and download the Christian Super app in just a few minutes.

If you’d prefer to receive your annual statement and other important documents by print, you can change your preferences at any time, via MemberAccess or by contacting us.

New interactive statements

This year, we are excited to introduce interactive statements. Eligible members who receive their Christian Super communications digitally, will also receive an email with a link to their personalised interactive statement. This new feature offers a simple and convenient way for members to navigate and understand their annual statement. 

It enables members to view their key account information at a glance, access useful tools and interact with their account and Christian Super. Members can easily manage things like:

  • Updating their details
  • Combining their super
  • Contacting Christian Super, if they have any questions

What to look for in your annual statement

Are your details up to date?

Keeping your details up to date is really important. It ensures that you do not miss out on any important changes or updates. You can update your details via MemberAccess or by contacting us.

Are your beneficiaries up to date?

Whilst we prefer to focus on the merrier moments in life, it’s always important to be prepared. Maintaining up to date beneficiary nominations is a simple way to ensure that we can manger your super more effectively.

Have you got the right level of cover and are you paying the appropriate premiums?

Holding your insurance within super is an extremely cost-effective way to protect you and your family. Therefore, it is important to have an appropriate level of cover in the event of the unexpected. Additionally, your occupation code affects the premiums you pay, please make sure your occupation code is up to date and reflecting your current type of employment.

Is your employer(s) paying contributions to your account?

It’s important to ensure that all your contributions have been recorded accurately on your account. If you notice any discrepancies please contact us.

Should I rollover or search for other superfunds that I may have?

There are real benefits of combining your super account. Paying multiple fees across different funds is essentially, further reducing your future retirement savings. Simply log onto MemberAccess and select ‘consolidate super’ or you can contact us for assistance.

General Frequently Asked Questions (FAQs)

What’s included in this year’s statement?

  • Annual statement
  • Year of impact booklet

How do I update my contact details?

You can update your details via MemberAccess or by contacting us.

How do I change my contact preference?

You can change the way we contact you, through MemberAccess or by contacting us.

Insurance FAQs

Why do I have insurance on my account?

Automatic cover – Most members automatically receive some insurance cover with their Christian Super account (age limits and other conditions apply). We’re legally required to provide Death cover with your super account. We also provide Total & Permanent Disablement (TPD) cover and Income Protection cover. Automatic cover is designed to provide members or their dependants with a basic level of financial protection, if they can’t work due to injury or illness.

Your insurance cover as at 30 June 2019

Your annual statement shows your insurance as at 30 June 2019. Therefore, if your insurance cover was cancelled or you made changes after this date, they will not appear on your statement.

What is an occupational group/occupation code?

The type of work you do will determine your Occupational Group, which will make a difference to your premiums and your level of cover. Generally, the riskier your job the more you pay for insurance. We offer four Occupational Groups:

  1. Professional white collar
  2. White collar
  3. Light blue collar
  4. Heavy blue collar.

It is important that your Occupational Group accurately reflects your occupation. If you are classified in an incorrect Occupation Group, not only will your premiums be affected, but it may mean you are not properly covered if you need to make a claim.

PYS Legislation FAQs

Am I impacted by Protecting your Super (PYS) legislation?

On 1 July 2019, many changes came into effect as a result of the Government’s Protecting Your Super law, implemented to reduce the impact of fees and insurance premiums eroding super account balances. As part of the changes, funds are now required to cancel insurance cover on inactive accounts, and send inactive low account balance accounts to the ATO (so the ATO can help people combine their super). Members can opt-out of these measure however such a request is required in writing.. If you are affected by either of these changes, Christian Super will contact you to outline your options.

Projection FAQs

What are projected retirement savings?

A projection is an estimate of how much income you could receive when you retire, based on a number of assumptions prescribed by the regulator ASIC, and the balance in your Christian Super account in today’s dollars as at 30 June 2019.

Contributions FAQs

Why can’t I see my most recent contributions?

annual statements are as at 30 June, therefore, any changes or contributions made after this date will not appear on your statement.

All my contributions are not listed?

All contributions should appear on your annual statement, but if we did not receive the money before 30 June 2019, it won’t appear. You should see contributions received after this date on your next statement or you can login to MemberAccess to view it. If you are still experiencing issues, please contact your employer.

What do I do if my employer hasn’t made my contributions?

Speak with your employer first. If you’re unable to resolve your unpaid super enquiry with them, visit the ATO website or call them on 13 10 20 for assistance in this process.