Policies

Christian Super’s commitment to stewardship extends to a responsibility for our members as well as to the preservation of ethics in our investments. As such, to protect both your membership and the sustainability of your superannuation, Christian Super has developed the following policies:

Christian Super’s Ethical Investment Positions can be found here.

Cooling-off period

Christian Super has a cooling-off period for new members who are not satisfied with the Christian Super product they have received. If you joined Christian Super through your employer, you have a 14 day cooling-off period. If you make your own application to Christian Super, you may notify the Trustee within 14 days of receiving confirmation of your membership that you wish to cancel. No exit fee is charged on cancellation.

Notice of cancellation must be in writing, with details of the superannuation vehicle to which payment is to be made. The amount of payment will be adjusted for investment earnings (gains/losses) while the money has been with Christian Super.

Complaints Handling

If you wish to make a Formal Complaint about the operations or management of the Fund or about a decision of the Trustee, you can do this by contacting the Fund’s Complaints Manager at 1300 360 907, complaints@christiansuper.com.au or PO Box 3035 Rhodes NSW 2138 Australia.

Where you lodge a Formal Complaint in written form (whether by post, fax or email), we will:

  • Contact you within 1 business day to acknowledge receipt of the Complaint and request any additional information.
  • Seek to resolve the Complaint within 5 business days of receipt of the Complaint without formal response, and 45 calendar days with formal response.
  • Seek to resolve the Complaint within 90 calendar days for death benefit distributions.

If the matter is not resolved to your satisfaction by the Trustee, you may contact the Australian Financial Complaints Authority (AFCA). AFCA is an independent body established by the Commonwealth Government to deal with complaints from consumers in the financial system, including in relation to superannuation, and you can contact AFCA without incurring any fees or charges using the following contact details:

  • Website – afca.org.au
  • Contact Number – 1800 931 678
  • Email – info@afca.org.au
  • Mailing Address – Australian Financial Complaints Authority Limited, GPO Box 3, Melbourne, VIC 3001

Fraud Risk Management

Christian Super understands the importance of protecting member’s interests from the detrimental effects of fraudulent activities. Fraud is not only a serious breach of trust; it is also a criminal offence. The Trustee recognises that fraud is inherently wrong. It is against our values and we intend to work actively to avoid its occurrence. We aim to foster an organisational culture which will ensure that the effective prevention of fraud is an integral part of our business.

The Trustee has established process and policies to:

  • safeguard members’ (and their dependants’) interests as well as the values, reputation and financial viability of the Fund;
  • outline measures taken to prevent and/or minimise the risk of fraud;
  • outline processes in place to potentially identify fraudulent activity;
  • raise the awareness of fraud and its prevention in the workplace; and
  • give guidance to both the reporting of suspected fraud and how the investigation of that report will proceed.
    The Trustee has adopted Australian Standard 8001-2003 on fraud.