Policies

Christian Super’s commitment to stewardship extends to a responsibility for our members as well as to the preservation of ethics in our investments. As such, to protect both your membership and the sustainability of your superannuation, Christian Super has developed the following policies:

Christian Super’s Ethical Investment Positions can be found here.

 

Cooling-off period

Christian Super has a cooling-off period for new members who are not satisfied with the Christian Super product they have received. If you joined Christian Super through your employer, you have a 14 day cooling-off period. If you make your own application to Christian Super, you may notify the Trustee within 14 days of receiving confirmation of your membership that you wish to cancel. No exit fee is charged on cancellation.

Notice of cancellation must be in writing, with details of the superannuation vehicle to which payment is to be made. The amount of payment will be adjusted for investment earnings (gains/losses) while the money has been with Christian Super.

 

Complaints Handling

If you (or your beneficiaries) wish to make a Formal Complaint about the operations or management of the Fund or about a decision of the Trustee, you can do this by contacting the Fund’s complaints department.

Where you lodge a Complaint in written form (whether by post, fax or email), we will:

  • Contact you within 5 business days to acknowledge receipt of the Complaint and request any additional information.
  • Work to resolve the Complaint within 10 business days of receipt of the Complaint.
  • Provide you with updates every 20 business days until resolved.
  • Refer the Complaint to the Trustee Board if it remains unresolved within 60 calendar days of receipt of the Complaint, or if you otherwise request. The Trustee Board will deal with your Complaint as quickly as possible and must give you a written response within 90 calendar days of receipt of the Complaint.

If the matter is not resolved to your satisfaction by the Trustee, you may contact the Australian Financial Complaints Authority (AFCA). AFCA is an independent body established by the Commonwealth Government to deal with complaints from consumers in the financial system, including in relation to superannuation, and you can contact AFCA without incurring any fees or charges using the following contact details:

  • Websitewww.afca.org.au
  • Contact Number – 1800 931 678
  • Emailinfo@afca.org.au
  • Mailing Address – Australian Financial Complaints Authority Limited, GPO Box 3, Melbourne, VIC 3001